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File 8

Issue Background​

There is a known issue where the Pennsieve Agent fails to start due to more than one profile using the same name. To alleviate this issue, please view the steps below.

For Windows​

  1. Open the Windows file explorer
  2. Navigate to: 'C:\Users\<your-user-name>.pennsieve' (If you can't see it, press 'Command' + 'h' to display hidden files)
  3. Delete all the files and folders inside the ".pennsieve" folder.

For MacOS​

  1. Open the Finder application
  2. Navigate to: /Users/<your-user-name>/.pennsieve (If you can't see it, press 'Command' + 'Shift' + '.' to display hidden files)
  3. Delete all the files and folders inside the ".pennsieve" folder.

For Linux​

  1. Open Nautilus/your default file explorer
  2. Navigate to the Home directory
  3. Open the .pennsieve folder (If you can't find it, press 'ctrl+h' to display hidden files)
  4. Delete all the files and folders inside the ".pennsieve" folder.

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